Frequently Asked Questions
Everything you need to know about our handcrafted batik collections.
Are your batik garments handmade or printed?
We specialize in authentic batik. Our 'Batik Tulis' is hand-drawn using wax and canting, while our 'Batik Cap' is created using traditional copper stamps. Each piece is a unique work of art.
How should I care for my batik clothing?
To preserve the natural dyes, we recommend hand washing with a mild detergent or 'Lerak' (soapberry). Avoid direct sunlight when drying and always iron on a low heat setting.
Do you offer international shipping?
Yes, we ship our collections worldwide. Shipping costs and delivery times vary by destination and will be calculated automatically at checkout.
What is your return policy?
We accept returns within 14 days of delivery for items in their original, unworn condition with tags attached. Please note that custom-made or tailored pieces are final sale.
How do I ensure I choose the correct size?
Since our garments are often tailored in traditional cuts, we provide a detailed size chart on every product page. We recommend measuring yourself and comparing it to our guide before purchasing.
Can I request a custom batik design?
We do offer bespoke services for special occasions like weddings or corporate events. Please contact our concierge team via the contact form for personalized design consultations.